Conditions of Use
NFW and its affiliates will provide services to you subject to certain conditions. By visiting or shopping at this website, you accept the following conditions:
Your Personal Information Is Private
Protecting our customers’ personal information is something that NFW takes very seriously. You can always browse our web site without giving any personal information.
However, in doing business with you, or if you set up a user account on our website, we will then need to gather certain basic information that we truly need (such as your name, home address, and e-mail address). We will not sell, rent, trade or give away individual, personally identifiable information entered on this site to any third party. We collect such information so that we can process orders, personalize your shopping experience, allow you to use certain User Generated areas of this site, or to send you the latest product updates and other useful material. If you do not wish to receive further material from NFW, you can simply respond to our e-mail or let us know that you do not want to receive future communication from us.
Protecting your Personal Information and Your Credit Card Information
NFW ensures you a safe and worry-free shopping experience. We use the industry standard for Internet security, Secure Sockets Layer (SSL 128-bit) encryption to scramble your personal information and credit card information as it travels over the internet during the checkout process. This encryption makes it impossible for anyone to read your information in transit. We protect all of your personal information, including your name, address, password and credit card information. You will know you’re in the “secure” area of our site when you notice that the “http” portion of NFW’s Web site address in your browser changes to “https.” The “s” stands for “secure.”
NFW collects credit card information from you to process your purchases from the site. Only reputable third-party financial institutions handle our credit card transactions.
Whenever you transmit credit card information and other personal information through our site, the information is scrambled using encryption technology. To protect your security, we do not allow you to store your credit card number from session to session.
Protecting your password
We encrypt your password to ensure no one else has access to your account. If you forget your password, you can create a new one. You can do your part to protect your personal information by keeping your password a secret and making sure you log off from the Web site completely before sharing a computer.
Like most websites, this NFW site collects non-personally-identifying information of the sort that web browsers and servers typically make available (such as browser type, referring site, and the date and time of each visitor request). NFW’s purpose in collecting non-personally identifying information is to better understand how our visitors use our website. NFW also collects potentially personally-identifying information like Internet Protocol (IP) addresses. NFW does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information.
Gathering of Personally-Identifying Information
Certain visitors to our website choose to interact with us, and participate on our site, in ways that require NFW to gather personally-identifying information. The amount and type of information that we gather depends on the nature of the interaction. For example, visitors who wish to register a user account need to supply certain information. Those who engage in transactions with NFW through our online store are asked to provide additional information, including the personal and financial information required to process their transactions. In each case, NFW collects such information only as is necessary or appropriate to fulfill the purpose of the visitor’s interaction. We do not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
NFW discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (a) need to know that information in order to process it on NFW’s behalf or to provide services available on our website, and (b) that have agreed not to disclose it to others. Know that NFW will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, NFW discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of NFW, third parties or the public at large. If you are a registered user of the NFW website and have supplied your email address, we may occasionally send you an email to tell you about new products, solicit your feedback, or just keep you up to date with news and events at NFW. We at NFW take all measures reasonably necessary to protect against the unauthorized access, use, or alteration of potentially personally-identifying and personally-identifying information.
What We Collect
We need your name, billing address, shipping address, e-mail address, billing phone number, shipping phone number and credit card number to process and ship your order. E-mails will be sent to you to confirm your order. If there is a question about your order, you may be contacted by e-mail or by phone. For example, you may be contacted for verification of your credit card information. Please understand that this is done for your protection and to improve your overall shopping experience with us.
Contractors and Agents
Contacting NFW’s Customer Service
If you contact our Customer Service, we will use your name, e-mail address, phone number and order history to answer your question or solve your problem as quickly as possible, with the least amount of hassle for you. On occasion, we may contact you later to verify information or to check on the quality of your Customer Service experience.
If necessary, we may be required to release customer account or other information to comply with the law, or to protect the rights, property and safety of NFW, our customers or others. This may include the exchange of information with companies and organizations or law enforcement for loss prevention and credit risk reduction.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. Cookies help us identify you when you visit the NFW site. We do not store your password or any other personal information in your cookie. You have the ability with your computer to disable cookies. However, cookies allow you to take full advantage of some great features on our site, so we do recommend that you enable them.
When you visit our site or send e-mail to us, you are communicating with us electronically. By so doing, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the NFW website.